Kidjaberg’s Golf Club adopts Abler’s Club HQ to transform operations and member experience
As winter moves slowly toward spring, it’s common for golf clubs to use this low season for evaluating their current administrative and operational processes in preparation for the good weather and increased member activity ahead.
Golf clubs, both public and private, can face several challenges when it comes to collecting membership fees. Poor communication with members, unclear fee structures, and inadequate oversight of critical revenue data can all contribute to difficulties with fee collection. Overcoming these challenges requires clubs to focus on improving communication and transparency, offer flexible payment options, achieve total oversight of revenue streams, and deliver high-quality services showcasing membership benefits.
These common pain points are precisely what the Abler Club HQ admin system was designed to address. We wanted to create a tool that was 1.) intuitive and easy to use, 2.) capable of managing all memberships and maintaining real-time collections data, and 3.) customisable and flexible to meet admin and club leader needs.
By implementing these tools to address inadequacies with transparency, communication and data oversight, golf clubs can enhance member satisfaction, improve fee collection rates, and position themselves for success in a competitive market.
Kidjaberg’s Golf Club in Grímsnes, Iceland (Golfklúbbur Kiðjabergs, or GKB) is one of our most recent club partnerships and a perfect example of how to approach the familiar issues these organizations face. GKB recently implemented Abler’s Club HQ system to simplify how they coordinate their memberships and keep track of payments, and we’re excited for our platform to deliver results that make a difference.
GKB chooses Abler’s Club HQ solution
Located alongside the scenic Hvita River, GKB is a private, self-financed club dedicated to giving its approximately 430 members the best guest experience imaginable while making data-driven business decisions. The club has 18 holes, a lodge with a restaurant and features stunning views of the surrounding Icelandic countryside. The club frequently hosts tournaments and groups of all sizes, providing a unique place to play a round and relax.
Looking to increase business efficiencies and focus more on providing an outstanding experience for their members, GKB determined they needed improved service levels and more streamlined operations to be more competitive in a specialised but crowded market.
‘We had been using some membership management methods that required a fair amount of manual work,’ says Thórður Rafn Gissurarson, GKB’s managing director and one of the key figures in deciding to adopt Abler as GKB’s technical backbone. ‘It seemed to us that there had to be a better, more cost-effective way to complete the same tasks. We wanted to simplify these parts of our business and recapture that lost time to put it to better use in giving our members the experience they deserve.’
Abler gave us data that we could access, understand and use.
Additionally, club leaders found it complicated and time-consuming to isolate accurate information on their current financial state. This aspect made it challenging to create realistic financial projections and to plan for future club needs and improvements. It was a clear opportunity for improvement, and GKB took action.
‘We had heard about Abler’s solutions and knew that it was trusted by most sports organisations in the country,’ says Thorður. ‘We spoke with their team about the tools they could offer us, and they provided us with an easy-to-use platform that automated many of our manual operations and gave us data that we could access, understand and use.’
Benefits that clubs can see
Abler was happy to help. Our team understood the golf club’s needs right away. We wanted to offer them a solution that would not only make it easier to manage their memberships but would also give instant access to real-time balance sheets and easily-interpreted payment status bars so they could easily manage their revenue streams.
Our experts identified this as the perfect use case for Abler’s Club HQ membership and payment features, and GKB was all-in.
Thorður notes, ‘Abler’s Club HQ gives us complete overview and control over our revenues and makes it easy to coordinate billing and understand the numbers behind our business. We’re now able to see where we’re succeeding and where there are opportunities for improvements.’
Investing in revenue oversight and member management can help a golf club succeed in a competitive market. These tools can streamline operations and reduce administrative burdens for staff, allowing them to focus on providing exceptional service and growing the business.
‘The time we’re saving by having our member information in one place and easily accessible is already a game changer,’ says Thorður. ‘GKB looks forward to building a strong partnership with Abler as we progress. We’re excited to see what else we can do together.’
We at Abler are proud to have GKB as a partner. We look forward to offering them the latest advances to simplify their operations and create a higher service level with technology that can make a tangible difference to their business.
Choose an admin system that makes a difference
Are you a coach or club leader looking for a solution that saves you time and is simple to use? Book a demo with the Abler team and talk to one of our experts to discover how Abler can make scheduling, communication, payments, and other administrative tasks simple.
